Privacy Policy

Last updated: February 12, 2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service. It also informs you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the conditions below. These definitions apply whether the terms appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our Service or parts of it.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party.
• Application refers to Whitelion Desk, the software provided by the Company.
• Company (referred to as "the Company", "We", "Us" or "Our") refers to Whitelion, Union Heights, B-wing, 8th Floor, Opp. Rahul Raj Mall, Beside Lalbhai Contractor Stadium, Maharana Pratap Road, Piplod, Surat 395007, Gujarat, India.
• Country refers to: Gujarat, India.
• Device means any device that can access the Service such as a computer, cellphone, or tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Application.
• Service Provider means any individual or company that processes data on behalf of the Company, including for analysis, support, and infrastructure services.
• Usage Data refers to data collected automatically, such as time spent on pages or app usage.
• You means the person using the Service, or the organization on whose behalf the person is using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

It may include details like your device's Internet Protocol (IP) address, browser type and version, pages visited, time and date of visit, time spent on those pages, unique device identifiers, and other diagnostic data.

When accessing the Service through a mobile device, we may also collect information such as device type, device ID, IP address, mobile OS, browser type, and other diagnostic information.

We may also collect data that your browser sends when you visit our Service or use it via a mobile device.

Information Collected while Using the Application

With your prior permission, we may collect the following while using our app to provide its features:

• Information regarding your location
• Pictures and other information from your device’s camera and photo library

This information helps us improve and customize the Service. It may be uploaded to our servers or those of a service provider—or stored locally on your device.

You may enable or disable access to this data at any time via your device settings.

Use of Your Personal Data

The Company may use your personal data for the following purposes:

• To provide and maintain the Service, including to monitor its usage.
• To manage your Account, including registration and access to Service features.
• To fulfill a contract, including any purchases or service agreements.
• To contact you via email, calls, SMS, or in-app notifications regarding updates or services.
• To send promotional content about related products or services (unless opted out).
• To manage requests or inquiries made by you.
• For business transfers, like mergers or acquisitions, where your data may be part of the assets transferred.
• For other purposes such as analytics, service improvement, campaign effectiveness, and user experience evaluation.

We may share your personal data in the following situations:

• With Service Providers: To analyze usage and facilitate contact or support.
• For business transfers: During negotiations or completion of mergers, asset sales, or similar business deals.
• With Affiliates: Including our parent or sister companies, under this same Privacy Policy.
• With Business Partners: To offer you relevant products, services, or promotions.
• With Other Users: If you interact in public areas, your shared info may be visible to others.
• With Your Consent: For any other purpose disclosed to you with your agreement.

Retention of Your Personal Data

The Company will retain your Personal Data only as long as necessary for the purposes set out in this Privacy Policy. This includes compliance with legal obligations, dispute resolution, and enforcement of our agreements and policies.

Usage Data is typically retained for a shorter time, unless used to improve security or Service functionality, or where we’re legally required to retain it longer.

Transfer of Your Personal Data

Your information may be transferred to and maintained on computers located outside your jurisdiction where data protection laws may differ.

Your consent to this Privacy Policy and submission of data implies agreement to that transfer.

We ensure your data is securely treated and transferred only to locations with adequate data protection controls in place.

Delete Your Personal Data

You may request deletion of your Personal Data that we’ve collected.

The Service may allow you to delete some information directly via your account settings.

Alternatively, contact us to access, correct, or delete any information you've provided. However, we may retain certain information where required by law or for legitimate business purposes.

Disclosure of Your Personal Data

Business Transactions

If involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. You will be notified before it becomes subject to a different Privacy Policy.

Law Enforcement

We may disclose Personal Data if required by law or in response to lawful requests by public authorities.

Other Legal Requirements

We may disclose your data in good faith to:

• Comply with legal obligations
• Protect and defend the rights or property of the Company
• Prevent or investigate potential wrongdoing related to the Service
• Protect user or public safety
• Protect against legal liability

Security of Your Personal Data

We take data security seriously but cannot guarantee 100% security. We use commercially acceptable methods to protect your data but advise users to understand that no internet transmission or electronic storage is entirely secure.

Children's Privacy

Our Service does not address users under 13 years old. We do not knowingly collect personal data from anyone under 13.

If you're a parent or guardian and believe your child provided us with data, please contact us. If we find we collected data from a minor without parental consent, we will delete it promptly.

If your country's laws require parental consent, we may require it before collecting and processing a child’s data.

Links to Other Websites

Our Service may contain links to third-party websites. We strongly encourage you to review their privacy policies.

We are not responsible for the content, policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted here, and significant changes will be communicated via email or a notice on our Service.

The "Last updated" date will be revised accordingly. Please review this policy periodically to stay informed.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

• By email: support@whitelion.in