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Delivery Information

SHIPPING POLICY

How much time will the order take to be delivered?

We understand the importance of fast, efficient service and hence strive to deliver your orders in a timely manner. Moreover, we also believe in giving the perfect fit and pieces to our customers hence we would require a minimum of 7-15 Business days for delivery. All shipping will be carried out by our Courier Partner: Shiprocket.

What payment methods do you accept?

The payment for your order is accepted through online transactions as well as cash on delivery.

Are the prices inclusive of taxes?

The price of all the products are inclusive of all the taxes. The taxes are levied as per the government laws (bound to change as per the change in government tax laws).

Can the shipping address be changed?

Customers can modify the shipping address before the product has been packed. After the packing of the product is completed, no modification in the shipping address will be accepted.

What is the shipping cost on each order?

Shipping is free on all orders above INR 7000 in India. No returns will be accepted on the orders, only exchange of size can be done.

INTERNATIONAL SHIPPING:

Do you accept orders from other countries?

Yes, we accept international orders across all countries.

What are the shipping costs for international orders?

For international orders (outside India), standard shipping charges of INR 3000 will be levied.

Is return possible on international orders?

No returns or exchanges will be accepted on international orders.

What additional costs are applicable on international shipping?

The duties and taxes applicable as per one's individual country have to be paid by the customer. Under no circumstance can the order be exchanged or returned.

CANCELLATION POLICY

Once I place an order, can I cancel it?

Cancellation is possible only until the order has not been packed. Once the order has been packed and dispatched no cancellations will be accepted.

How many cancellations are acceptable?

Multiple order cancellations by one customer will lead to their account being added to our blacklist.

EXCHANGE POLICY

Are the products refundable?

All products on the website are non-refundable. Only exchange is possible

Is size exchange possible?

We understand that sometimes things don’t work out and you might need to exchange your purchased product. Hence, you can exchange the size of the product.

What is the exchange process?

If an exchange needs to be made, you can select the size of the product you wish from the inventory. The order then needs to be sent to the drop-off as mentioned. The charges for the return will be borne by the customer.

Drop off : Survey No-157/2 - 158/1,Nr. Power Loom Center, New G.I.D.C., Fulpada road, Katargam, Surat - 395008

What is the time period under which an exchange request needs to be filed?

To exchange a product, you need to make an exchange request within 7 days of receiving the product.

Where can I make an exchange request?

Exchanges can be easily done by logging into your account and going in the ‘Return’ section anytime during the aforementioned period.

DAMAGED GOODS RETURN POLICY

What to do in case a damaged/defective order is received?

We closely inspect each product that goes out of our office. Nonetheless in case you receive a defective or damaged product, you must let us know within 7 days.

On what grounds can a damage product return request be filed?

Items cannot be returned on grounds of colour

All items that are being returned by you should be unwashed, unworn and undamaged

The returned item should have the label intact and the receipt, just like it was sent to you

How will the exchange request be carried out?

Once we’ve received the package the order will stay in our inventory for one day for safety concerns. The order will be checked for damage and once approved, the exchange process will be initiated and the new order will be delivered to your address.

What are the shipping charges on the exchanged product?

No shipping charges will be levied on the exchanged product.

How many times can a product be exchanged?

The customer will only be allowed to exchange the product once.

What is the damage/defective product policy?

In a highly rare scenario, if you receive a damaged/defective product, contact us within 2 days of receiving the product on (email/number). Once the complaint is raised, please send us a picture of your damaged/defective product, picture of the label along with the description of the damage on info@whitelion.in